Astrava Hospitality Intelligence is designed to support restaurants, hospitality operators, multi-branch groups, and operational consultants through structured guest retention and operational intelligence workflows.
Below are common questions about the platform, deployment structure, operational workflows, and reporting environment.
Astrava Execution Focus
This platform is built to help hospitality teams:
- Capture more guests
- Improve repeat visit activity
- Recover unhappy visits faster
- Measure campaign profitability
- Improve operational visibility
- Scale hospitality workflows more effectively
Every public page maps to a practical operating function: QR registration, offer delivery, redemption control, feedback recovery, reservations, referrals, campaign monitoring, and owner reporting for measurable growth.
Yes.
Astrava is built as a multi-tenant hospitality platform with isolated environments for:
- Restaurants
- Restaurant groups
- Branches
- Users
- Campaigns
- Customers
- Reports
- Operational settings
This structure supports both independent restaurants and larger hospitality groups.
Astrava includes multiple operational portals:
- Operator Dashboard
- Restaurant Owner Portal
- Restaurant Staff Portal
- Guest Registration Portal
Each portal is designed for different operational responsibilities and permission levels.
No.
Astrava is not designed to replace a POS system.
The platform focuses on:
- Guest retention
- QR registration
- Campaign operations
- Complaint recovery
- Reservation workflows
- Referral engagement
- Hospitality intelligence
- Operational reporting
Astrava is designed to work alongside existing restaurant operations.
Guests register by scanning QR codes placed:
- On tables
- At counters
- On printed materials
- Inside bill folders
- During events or campaigns
The registration process is mobile-friendly and designed for fast completion during service.
Restaurants can collect:
- Guest name
- WhatsApp number
- Email address
- Visit source
- Preferences
- Feedback
- Reservation requests
- Referral participation
All guest records include consent tracking and operational logging.
Yes.
Astrava tracks:
- Guest registrations
- Redemption history
- Return timing
- Reservation activity
- Referral engagement
- Repeat visit behavior
- Campaign participation
This helps operators measure retention quality and repeat customer activity.
Yes.
Astrava supports operational WhatsApp workflows using wa.me links for:
- Return offers
- Reminder campaigns
- Reservation follow-up
- VIP engagement
- Referral invitations
- Complaint recovery
- Birthday campaigns
- Win-back campaigns
The system focuses on measurable operational follow-up.
Yes.
Astrava includes complaint recovery workflows allowing:
- Fast feedback collection
- Negative visit alerts
- Recovery tracking
- Staff follow-up
- Service recovery reporting
This helps restaurants resolve problems before negative public reviews appear.
Yes.
Astrava supports:
- Multi-branch reporting
- Branch comparison
- Campaign comparison
- Staff activity comparison
- Guest retention analysis
- Operational health scoring
This creates measurable branch-level operational visibility.
Yes.
Enterprise deployments can support:
- White-label branding
- Custom domains
- Tenant-level configuration
- Multi-group structures
- Hospitality partnerships
Yes.
The platform supports:
- Daily reports
- Weekly reports
- Campaign ROI reporting
- Retention reporting
- Reservation reporting
- Referral reporting
- Complaint recovery reporting
- Branch performance reporting
Reporting is designed for hospitality operations and operational decision making.
Yes.
Astrava includes:
- Role-based access
- Tenant isolation
- Consent tracking
- Audit logs
- Activity logging
- PIN-secured access
- Operational permissions
- Backup systems
Restaurants can also export, anonymize, or delete guest data where required.
Astrava supports:
- Independent restaurants
- Restaurant groups
- Multi-branch brands
- Hotel restaurants
- Hospitality consultants
- Franchise operations
- Hospitality operators
The platform is designed for hospitality environments that require measurable operational visibility and structured retention workflows.